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easyJet launch live flight information for customers in time for summer holidays

22/07/2013 12:28
easyJet passengers can now access minute by minute updates about their flight thanks to a new Flight Tracker tool available at easyjet.com and on the easyJet app.

Flight Tracker allows customers jetting off on a summer holiday or business meeting to access live information about their flight up to 48 hours before departure and en route to the airport.

In addition to providing traditional departure and arrival information, Flight Tracker gives easyJet passengers supplementary information direct from its operation control centre at London Luton Airport. The system is believed to be an industry first, with no other airline offering information en mass at an individual flight level.

easyJet began trialling Flight Tracker in February 2013, since then nearly 3.5 million passengers have used it to access information about flights at: www.easyjet.com/en/flight-tracker

Peter Duffy, Marketing Director for easyJet, said: “Flight Tracker is a real innovation in the aviation world and is now available to all easyJet passengers via our website, the easyJet app or their mobile device. It allows customers – and their friends and family – to gain peace of mind by checking the status of their flight en route to the airport or during periods of adverse weather or strike disruption.”

During the peak of summer Flight Tracker will monitor up to 214 easyJet aircraft as they take hundreds of thousands of holidaymakers across Europe, the Middle East, North Africa and Russia. Updates can be added for one flight, all flights from a specific airport or every flight in a just a matter of seconds.

Peter added: “Whilst easyJet is one of Europe’s most on-time airlines, we know that in the rare instance when a flight is delayed keeping our passengers updated is crucial. Now easyJet customers can access live updates direct from our control centre, explaining what action easyJet is taking and written by the people charged with ensuring they continue their journey safely and as soon as possible.

“Flight Tracker has already proved incredibly popular with our customers and in just five months it has received 5 million visits from nearly 3.5 million users. We’re pleased to now offer Flight Tracker to easyJet passengers across Europe via our website, mobile devices and our award winning app.”

Flight Tracker is now available on the easyJet app which also allows passengers to download mobile boarding passes to their phone. The award winning app has been downloaded over 5.4 million times, with over 100,000 mobile boarding passes downloaded since May. It is available to download at http://www.easyjet.com/mobile